Approved contractors currently using our Licence Assist service for more than six months now have the chance to move on to our Licence Management service.
This month Tony Holyland our Head of Quality & Standards talks about the ins and outs of our refreshed Licence Management service.
Our blog aims to discuss developments in the private security industry and to provide further insight and opinion on our work. We look forward to having an on-going discussion with you; please share your comments and opinions.
I am pleased to share that our Licence Management service is now available to approved contractors who have been using the Licence Assist service for six months. Licence Management allows a business to manage the licence application process for its staff – just as people have been asking for.
In 2013, I joined the team that manages our Approved Contractor Scheme. Since then I’ve met a large number of people running businesses that are part of the scheme.
Many of you have told me that you would like to help your staff when they are applying for a licence, by being more involved in the licence application process. After all, it seems inefficient for a business to carry out the same checks that we do.
This new service gives security businesses the chance to be proactive and share responsibility in the licensing process. In essence, Licence Management allows us to work closely with approved contractors and make the process of getting a licence easier.
We have listened to the valuable feedback from our pilot exercise with nine approved contractors to inform and improve our service. For us, Licence Management has a strategic value that fits with how we drive business improvement via the ACS and how we seek to engage businesses using our licensing system.
We hope that the service will give us closer relationships with businesses and that this will help raise industry involvement in regulation.
What are the benefits of the Licence Management service?
If you don’t already know about our Licence Management service, it gives an approved contractor greater control over the licensing of its staff.
Similar to the Licence Assist service, Licence Management provides an approved contractor with the tools to enable them to manage employees’ licence applications online. To do this you will have had to have met certain criteria that are beyond the scope of the usual ACS requirements.
A significant benefit is that it enables an approved contractor to check and verify the identity documents of an applicant. This removes the need for a licence applicant to visit a post office and reduces the duplication of checks.
Other benefits include:
- Online access to submit and manage licence applications for your workforce.
- The ability for your business to update information e.g. Individual’s details directly onto the system.
- The ability to assist licence applicants through the licensing process making your business more attractive to applicants.
- Saving time, cost and reducing the risk of document loss as the need to send valuable documents to us is removed in most cases.
- Receiving real-time alerts of revoked or suspended licences, when a licence is due for renewal and other relevant updates.
- The ability to pay for a single – and multiple applications – online and by direct debit.
It is important to mention that all approved contractors using the Licence Management service are required to have Cyber Essentials Plus certification (or equivalent standard). This is a government scheme designed to verify implementation of a set of basic technical controls to help organisations protect themselves against common, online security threats and is in line with data protection legislation.
We have also developed a comprehensive library of resources available on our website here. This will provide additional information and guidance which includes:
- The approved contractor scheme application form
- Licence Management service customer journey
- Code of Connection
- Code of Connection guidance
- Licence Management Partnership Agreement
- Licence Management Operating Manual
The entire process from application to decision should take between three and six months.
I think that Licence Management is a significant step forward for both the industry and the SIA.
This initiative will strengthen our overall approach to driving up the quality and operational efficiency of businesses.
If you would like to know more, please send us a message through your SIA online business account using the phrase: “Tell me about Licence Management” and include a contact number.